Crucial Conversations for Mastering Dialogue^® teaches skills for creating alignment and agreement by fostering open dialogue around high-stake, emotional, or risky topics—at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same) you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. Led by Crucial Conversations-certified instructors.

• What is Focused Crucial Conversations? This one-day version of the Crucial Conversations course is a subset of the skills taught in the traditional two-day course. FOCUSED Crucial Conversations provides greater flexibility to meet the demanding schedules and time restraints of busy individuals and teams.