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Medallion Workshop: Customer Service

Please RSVP to this event to indicate you are going. Medallion Workshops with under 5 RSVP's by the Monday before the workshop may be cancelled.

Hosted by: Madeleine Aborn

Domain: Knowledge Acquisition

College Competencies: Career Design & Management, Leadership

Description: In any job or career, customer service is there. Why? Isn't the customer always right, and that's all you need to know? Actually, there are a lot of philosophies on customer service. Some even reflect on how the customer is not right. This workshop dives in to what is customer service and how you can become skilled at it.

Learning Outcomes: 
1) Learn three distinct customer service philosophies
2) Gain tools to address customers in service scenarios.

Tuesday, July 16, 2019 at 5:30pm to 6:30pm

Genesee Hall, 325
Library Rd Rochester, NY 14611

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