Attend a presentation by Ben Chartock, a Ph.D. student at the Wharton School’s Department of Health Care Management and Economics, who will be discussing his recent paper, "Quality Disclosure, Demand, and Congestion: Evidence from Physician Ratings." Ratings provide consumers with useful quality information, however, when ratings shift demand to highly-rated sellers, congestion might occur at the top of the quality distribution. In the health care setting, where prices often cannot adjust to reflect varying quality, congestion could reflect a backlog of care or could reflect a market for quality. Chartock studies the trade-off between providing quality information for consumers and congestion using a star rating disclosure policy implemented at a large integrated health system in the United States, which requires every physician to have star ratings posted online in a standardized fashion. 

Please register in advance for this meeting. After registering, you will receive a confirmation email containing information about joining the meeting. 

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